Apple acknowledged on October 26, 2026, that some iPhone Duo units have a problem with their inner display, and said affected users should contact AppleCare for a replacement, according to Reuters. The acknowledgement came just three days after the foldable phone went on sale on October 23, 2026, following social media reports of cracks and lines appearing on the inner screen near the hinge.
What Apple actually said about the iPhone Duo display
Apple's statement, as reported by Reuters and Engadget, reads: "We are aware of an issue impacting the inner display on a small number of iPhone Duo units. If users experience issues with their iPhone Duo display, they should contact AppleCare for a replacement." Apple did not comment on what causes the issue, and it did not announce a recall or a repair programme beyond replacement for affected units.
What iFixit found about the hinge
iFixit, which publishes teardown reports and repair guides, said it used teardown footage, patents and CT scans to build a 3D simulation of the iPhone Duo hinge and compare it with the reported damage locations. Its simulation found the reported damage clustered just below where a display cable runs under the screen near a central support bar. iFixit suggested that bar might be failing to drop out of the screen's way as the phone folds, creating a small stress hotspot near the reported break location.
What this means for iPhone Duo buyers in Pakistan
The iPhone Duo launched in Pakistan on October 23, 2026, through Mercantile, Apple's authorised distributor, with prices starting from Rs 899,999 for the 256GB model, as covered in our earlier launch report. Units sold through Mercantile are PTA-approved and come with a one-year official Apple warranty, which is exactly the protection that matters in a situation like this.
Pakistani buyers who already own an iPhone Duo should inspect the inner display carefully in the first few days: open and close the phone several times, look along the crease under bright light, and check for any line, crack or dead pixels near the hinge. If anything looks wrong, stop using the folding display, keep your purchase receipt, and contact your authorised seller or Apple Support promptly rather than trying a local repair, which could void the warranty. If you need to share a long support or receipt link with a seller, a free link shortener can make that link easier to send and open on a phone.
Should you still buy an iPhone Duo in Pakistan?
This is not a reason to panic, but it is a reason to buy carefully. Apple says only a small number of units are affected, and the defect shows up quickly, so a careful inspection at the shop can catch most problems before you leave. Buy only PTA-approved stock from an authorised seller, inspect the inner display by opening and closing the phone several times at the time of purchase, and keep the receipt and warranty papers safe.
If you were already unsure about spending Rs 899,999 or more on a first-generation foldable, this news is a fair reason to wait a few weeks and see whether Apple says more about the cause. You can also browse our Store page for phone accessories and foldable-friendly cases while you decide.
Frequently asked questions
What is wrong with the iPhone Duo display?
Some iPhone Duo units have shown cracks and bright lines on the inner display near the hinge, according to owner reports shared on social media after the October 23, 2026 launch.
What did Apple say on October 26, 2026?
Apple said it is aware of an issue impacting the inner display on a small number of iPhone Duo units, and that affected users should contact AppleCare for a replacement. Apple did not say what causes the issue.
What should Pakistani iPhone Duo owners do?
Inspect the inner display along the crease in the first few days, keep your purchase receipt, and contact your authorised seller or Apple Support if you see any crack, line or dead pixels. Do not attempt a local repair that could void the warranty.
Is the iPhone Duo still on sale in Pakistan?
Yes, the iPhone Duo launched in Pakistan on October 23, 2026, through Mercantile, with PTA-approved stock starting from Rs 899,999. Buyers should inspect the display carefully at purchase.
Conclusion
Apple's October 26, 2026 acknowledgement is reassuring in one way and worrying in another: affected iPhone Duo owners can get a replacement, but a flagship foldable should not develop display cracks within days of launch. For Pakistani buyers, the practical advice is simple: buy official PTA-approved stock, inspect the hinge area thoroughly at purchase, and act quickly if anything looks wrong, while your warranty and receipt are both in order.
